Order Details / Terms & Conditions 

We try to be as flexible as possible - but with our number of staff 24/7 is not feasible! LFS is normally open between the times below, but it is always safer to give us a call beforehand. Sometimes during the indicated opening hours LFS needs to close the gate for health & safety or security reasons. In this case please park outside the gate and call the number displayed beside the gate. 
 

• Monday     08-17.00

• Tuesday    08-17.00

• Wednesday  08-17.00

• Thursday   08-17.00

• Friday     08-15.00

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• Saturday
    

  • Opening hours depend on the season and the weather 

  • During the colder season we are open from 08.30 - 15.00

  • Only one of the LFS-team is standby for customers who are self-collecting 
    That is the reason why no deliveries can be done on a Saturday.

            

• Sunday     Closed

Due to special reasons at the discretion of LFS, deliveries also may take place during bank holidays, evenings and on weekends.

So many different requirements and needs - LFS has a tailor made solution

Our customers have very different requirements. The range goes
 

• from small quantities of logs to support the main heating system or to make the living room cosy or to enjoy now and then a fire with a dram. 
  In this case our standard combinations of services and products are probably a good solution.
  E.g. softwood, length 300mm in bulk bag with slings, seasoned ....
   

• to large quantities for those customers to whom firewood is just an economical and ecological way to heat homes. These may be old or modern builds - from cottages to mansions, or district heating schemes. 
  For large quantities, handling plays a prominent role. Therefore, it is well worth looking at other sales units to make your life easier.
  LFS has sales units or formats to meet these requirements. You can see typical characteristics listed below.
  If you want to know how you can reduce your heating bill, have special requirements or a different idea or a question to find the best solutuion, then please feel free to contact us.
   

Loose tipped / loose in bag / barrow sack / stacked as bundle or on pallet with posts.

LFS stores and seasons the firewood either in bags or in wood boxes. For animal bedding Jumbo-bags are used while for gardening products builder's bags and barrow sacks are utilised.

Tipped
 

You can get most of our products tipped either in your trailer (or transfered by you into your car) or tipped kerbside if delivered.

Or the products come in one of the following forms depending on the product:

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Bulk bag
 

• 1.0m3 (cubic metre) capacity. Size and design of the bags may vary depending on the supplier 

• L x W x H:  870 x 1100 x 1000mm

• Top quality extra breathable FIBC (bulk bag) for both storing and seasoning

• Vented with mesh sides, open top / flat base, lifting and tipping straps

• Certificated to 500kg or 1000kg
   

• Deposit to ensure safe return of bag is £6.00
   

Jumbo bag (if available)
 

• 1.2m3 (cubic metre) capacity

• Certificated to 500kg or 1000kg

• 4 slings to lift

• Size and design of the bags may vary depending on the supplier 
   

• Deposit to ensure safe return of bag is £6.00

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Builder's bag
 

• 0.9m3 (cubic metre) capacity

• Certificated to 1000kg

• 4 slings to lift

• Size and design of the bags may vary depending on the supplier 
   

• Deposit to ensure safe return of bag is £6.00

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Barrow sack
 

• 0.2m3 (cubic metre) capacity

• L x W x H: 470 x 470 x 900mm

• 4 x 200mm high web lifting loops at corners

• Waterproof cover with tie downs

• Heavy quality breathable 170gsm Woven PP fabric with sunlight protection

• 250kg safe working load with 5:1 safety factor & Safety label in each sack

• Size and design of the bags may vary depending on the supplier 
   

• Tall design with small footprint ideal for handling on sack barrows & manoevering into tight spaces when delivering

• When delivered there is the option to move the barrow sacks on solid ground via sack barrow to there final place
   

• Deposit to ensure safe return of sack is £4.00

Basically we deliver any quantity to any place. It is all about finding an economical solution for our customers and for LFS.

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Distances and minimum quantities

 

Our prices for products "... delivered to your premises from Linnorie Park" are "all inclusive" for the following delivery distances and minimum quantities. This applies for products sold by bags (0.9, 1.0, 1.2m3) such as logs, compost, sawdust, wood chips, bark.

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• in bags or sacks, delivered and dropped kerbside or 

• loose, delivered and load tipped kerbside

• stacked on pallets, delivered and dropped kerbside.

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are​

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• up to   5 miles for 1 bag  or m3 or   4 sacks

• up to 10 miles for 2 bags or m3 or   8 sacks

• up to 15 miles for 3 bags or m3 or 12 sacks

• up to 20 miles for 4 bags or m3 or 16 sacks

• up to 25 miles for 5 bags or m3 or 20 sacks [1]

• up to 30 miles for 6 bags or m3 or 24 sacks [1].
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​[1] ​The maximum quantity may be reduced depending on the weight (type of wood and moisture content) and / or the possibility to manoeuvre the truck with trailer.

Smaller quantities required?
 

If our minimal quantities are to big for you, then you have the following possibilities:
 

• Ask neighbours if they need LFS-products to get the required minimum quantity

• Please ask for the price of small quantities in a combined delivery for more customers where LFS is arranging a delivery date (this option may not always be available)

• If you can not order the minimum quantity for your distance, a small, additional delivery fee calculated as follows applies:
   

  • D = Delivery ​distance

  • Q = Quantity of bags or m3

  • R = Rate per mile one way (£2.00)
    
    Applicable delivery fee = (D - 5 x Q) x R
    
    Example:
    You live 22 miles from Linnorie Park, Huntly AB54 4PT and you would like to get 3 bags. The fee calculates 
    
    (22 - 5 x 3 bags) x 2.00 = 7 x 2.00 = £14.00 incl. VAT

 

• The exact date and time for the delivery will be mutually agreed between the customer and LFS.

• Severe weather conditions may make a delivery impossible or may affect the product quality (rain for seasoned firewood). Therefore LFS will get in contact with the customer to discuss appropriate solutions. 

• Delivery can be executed by LFS or subcontractors employed by LFS.

• First time customers are kindly asked to be present when the first delivery takes place to show exactly where to products should be dropped or stored (when this additional service was agreed).

• Customers ensure accessability for the proposed transport vehicle and that no obstruction is preventing a efficient and safe delivery. If LFS cannot gain access to the place of unloading additional costs may be incurred.

 

Please get in contact to get a custom-tailored quote for

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• Bundles

• Bigger quantities in bags or loose

• Distances beyond the 30 miles radius. 

Stowing away the delivery into your desired shelter is not included. Please ask for a price.

Date and time for collection to be mutually arranged. This is depending on weather.

Vehicles

• 3.5t tipper truck 1 to 4m3

• 3.5t truck with ifor trailer up to 8m3

• 3.5t dropside truck with hydraulic crane (reach 4m)

• Tractor with tipping trailer and cover 20.0m3  

• Lorry for bags and pallets up to 22 bags and 14 pallets

• Artic lorry with tipping trailer 90m3

• Artic lorry with walking floor trailer 90m3 for unloading places with restricted height 

• or do you want us to fill your own trailer or containers (e.g. potato boxes)?

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Requirements:

• you have a big enough, well ventilated place (also on the floor) to store the logs

• for large quantities think about how the logs are brought from the storage place to the boiler! 

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Prices

Prices shown are inclusive VAT at a rate of

• 5% for firewood invoiced to private customers. Businesses need to be charged with a VAT rate of 20% also for firewood

• 20% in all other cases.

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Please let us know if you need a invoice for your business.

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Deposit

A deposit to ensure safe return applies for bags, sacks and pallets. The deposit is refunded

• Cash when you return the bags / sacks to ​the depot and the invoice incl. the deposit was already issued or

• In all other cases is deducted by LFS from a non issued invoice 

• No deposit is refunded for damaged bags, sacks or pallets with posts.

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Payment

Normally purchases are invoiced via email or the invoice is sent as a receipt when paid cash

• Payments are due 30 days after invoice date.

• For quantities of 20m3 or more or in special circumstances LFS may ask for a prepayment

• Payments can be made to LFS by cash, cheque or bank transfer

• Purchases under £20.00 are paid cash.​

In these conditions of sale:

• LFS means Linnorie Firewood Services. Linnorie Park, Huntly, AB54 4PT, Aberdeenshire, Scotland. 

• The Customer means any person contracting with LFS for the supply of LFS-products or LFS-services.

• Access to the premises of LFS is only possible by prior appointment.

• These conditions of contract are attached to every written quote.

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Services and Products

• We are interested in forming longterm relationships. We are proud of the quality of our products and put all the effort needed in our services to get the best value for money for our customers. In the event that customers are not totally satisfied with their purchase, they should contact LFS and we will be happy to assist.

• For seasoned logs (firewood) the moisture content (MC wet basis) and the weight will be measured before the delivery and communicated on the invoice.

• Wood is a natural, organic product. It may decompose after 3 to 4 years depending on storage conditions.

• LFS always tries to get enough stock for each product, but availability cannot be guaranteed, especially due to bad weather conditions. In these cases customers with reservations will get priority.

• Do not stack logs directly against a wall.