Terms & Conditions

From wood to warmth

For orders the following terms and conditions apply.


In these conditions of sale:

  • LFS means Linnorie Firewood Services. Linnorie Park, Huntly, AB54 4PT, Aberdeenshire, Scotland. 

  • The Customer means any person contracting with LFS for the supply of LFS-products or LFS-services.

  • Access to the premises of LFS is only possible by prior appointment.

  • These conditions of contract are attached to every written quote.

Working days and opening hours

  • There are no guaranteed fixed working days or working hours. The working hours may be changed according the season and the weather. 

  • LFS is as flexible as it is convenient for the customers and not unreasonable for a small company. Due to special reasons at the discretion of LFS, deliveries also may take place during bank holidays, evenings and on weekends.


  • Existing customers can order Standard Products by phone call or a short email

  • Orders from new customers will only be deemed valid through the acceptance of a written quote reflecting / understanding the customers requirements.

Services and Products

  • We are interested in forming longterm relationships. We are proud of the quality of our products and put all the effort needed in our services to get the best value for money for our customers. In the event that customers are not totally satisfied with their purchase, they should contact LFS and we will be happy to assist.

  • For seasoned logs (firewood) the moisture content (MC wet basis) and the weight will be measured before the delivery and communicated on the invoice.

  • Wood is a natural, organic product. It may decompose after 3 to 4 years depending on storage conditions.

  • LFS always tries to get enough stock for each product, but availability cannot be guaranteed, especially due to bad weather conditions. In these cases customers with reservations will get priority.

  • Do not stack logs directly against a wall.


  • The exact date and time for the delivery will be mutually agreed between the customer and LFS.

  • Severe weather conditions may make a delivery impossible or may affect the product quality (rain for seasoned firewood). Therefore LFS will get in contact with the customer to discuss appropriate solutions. 

  • Delivery can be executed by LFS or subcontractors employed by LFS.

  • First time customers are kindly asked to be present when the first delivery takes place to show exactly where to products should be dropped or stored (when this additional service was agreed).

  • Customers ensure accessability for the proposed transport vehicle and that no obstruction is preventing a efficient and safe delivery. If LFS cannot gain access to the place of unloading additional costs may be incurred.

Payments and Deposits

For quantities up to 20m3 the invoice will be handed over with the delivery or send out after delivery.

  • For quantities above 20m3 LFS may ask for a prepayment.

  • Payments can be made to LFS by cash, cheque or bank transfer.

  • Payments are due 30 days after invoice date.

  • The 5% VAT rate applies for firewood sold to private customers. In all other cases the standard VAT rate of 20% applies.


  • Bags, pallets with posts and barrow sacks which are charged through a deposit can be returned

    • at Linnorie Park, please arrange an appointment 

    • or with the next delivery

  • For damaged items the deposit will not be refunded.


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Firewood by LFS for customers with stoves, open fireplaces and log boilers in the area of
Aberdeen, Aberlour, Aboyne, Alford, Dufftown, Bachory, Ballater, Banff, Braemar, Buckie, Cullen, Ellon, Fochabers, Huntly, Insch,

Inverurie, Keith, Kintore, Macduff (incl. Orkney & Shetland Islands), Oldmeldrum, Portsoy, Tomintoul, Turriff

or even farther away ... depending on quantities, self-collecting or combined deliveries

2016 by

Linnorie Firewood Services (LFS), Linnorie Park, Huntly, AB54 4PT Aberdeenshire
Phone 07484 313 605


Vat registration number: 205 6992 93

Royal Bank of Scotland